First time user?

Activating your online banking service

If you entered your Debit Card details during sign-up, you probably received instant access to the Digital Banking service. This means you can check your balances, recent transactions and statements in real-time. You can also transfer funds between your RBS accounts.

If you would like to use Digital Banking to its full potential, you'll need to order a Card-Reader. This is quick and easy to do, simply log in to Digital Banking and select 'Account Admin' and then 'Order Card-Reader. Once you have activated your Card-Reader' you be able to pay bills, manage standing orders and direct debits, make payments to friends and much more.

If you didn't receive instant access to your accounts, then you will have received a Customer Number and under separate cover an Activation Code in the post

To activate the Digital Banking service you will need:

  • Your Customer Number. This is a 10-digit number, which includes your date of birth.
  • Your Activation Code. We'll post this to you and it's valid for six weeks.

Getting started with online banking is as easy as 1, 2, 3.

  1. Go to the log in link in the top right corner of rbs.co.uk
  2. Enter your 10-digit Customer Number
  3. Tick the 'Activation Code' box

Then all you need to do is follow the on-screen instructions.

What to expect

You will be asked to choose a new Password and Security Number. Make sure these are memorable as you need them each time you log in. Please keep your security details secret and try to use a different number to your Debit Card.

Your Password must be between six and 20 characters and can contain both letters and numbers.

As an additional security feature we will only ask for random characters from your Password and Security Number when you log in.

Lost your numbers?

If you lose your Activation Code – or it has expired – simply re-submit your details and you will probably be able to access your account immediately.

If you have lost or forgotten your Customer Number, again just simply re-submit your details and you will probably be able to access your account immediately.

Need a helping hand?

If you have any problems with our online banking service, try our handy ' Got a question?' service.

Before you get started, please read the advice and tips in our security section.